Terms and Conditions
Article 1 - Purpose
These general conditions govern sales by the company Remède Naturel 590 route de la petite Houssière 88430 La Houssière. The customer is clearly informed. Any order placed on the Remède-naturel.net website necessarily implies the customer's unreserved acceptance of these conditions.
Article 2 – Opening an account
To be able to place an order, the customer must be at least 18 years old and have the legal capacity or, if he is a minor, be able to justify consent of its legal representatives. The customer will be asked to provide information to identify him. The sign (*) indicates the mandatory fields that must be completed for the customer's order to be processed. The customer can check the status of his order in his personal space. Delivery tracking can be done using carriers' online tracking tools. The customer can also contact our service at any time by e-mail, at contact.remede-naturel.net, in order to obtain information on the status of his order. The information that the customer provides when placing an order must be complete, accurate and up-to-date. The seller reserves the right to ask the customer to confirm, by any appropriate means, his identity, his eligibility and the information communicated.
Article 3 – Orders
3.1 Product Feature
Remède Naturel strives to present as clearly as possible the main characteristics of its products in the information sheets, in particular in the "product details" tab. The customer agrees to read this information carefully before placing an order. The visuals presented on our site are not contractual, packaging and labels being subject to change in regulations and availability of our suppliers. Remède Naturel reserves the right to modify the selection of products available on the site, in particular according to the constraints linked to its suppliers. Unless otherwise stated, all products sold by Sur Remède Naturel are new and comply with current European legislation and standards applicable in France.
3.2. Order procedure
Orders are placed directly on the site www.remede-naturel.net. To place an order, the customer must follow the steps below. It is also possible to place an order by telephone, however, any payment by credit card must be finalized on the site. We are available on 03 29 50 67 84 on Monday, Tuesday, Thursday and Friday from 9 a.m. to 11:30 a.m. and from 1:30 p.m. to 4 p.m.
3.2.1. Selection of products and purchasing options
The customer must select the product(s) of his choice by clicking on the product(s) concerned and choosing the characteristics and desired quantities. Attention, it is essential to select the desired offer in the presentation of the product, in particular for the 3+1 offer on curcumins and serrapeptases. The selected products are placed in the customer's basket by clicking on "add to basket". The basket remains modifiable until the order is placed.
Once the products have been selected and placed in their basket, the customer must click on the basket and check that the contents of their order are correct. If the customer has a promotional code, he must enter it at this stage. If the customer has not already done so, he will then be asked to identify himself or register. Once the customer has validated the contents of the basket and has identified himself/registered, an online form will be displayed to him automatically completed and summarizing the price, applicable taxes and delivery costs. The customer is invited to check the content of his order before validating its content. The customer can then proceed to the payment by following the instructions appearing on the site and provide all the information necessary for the invoicing and the delivery of the products.
Once all the steps described above have been completed, an acknowledgment of receipt of the order is automatically sent by e-mail, provided that the e-mail address communicated by the through the registration form is correct. If not received, check your spam and do not hesitate to contact us.
During the ordering process, the customer must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the order to be processed). In particular, the customer must clearly indicate all the information relating to the delivery, in particular the exact delivery address, as well as any possible access code to the delivery address. The customer must then specify the payment method chosen. Neither the order form that the customer establishes online, nor the acknowledgment of receipt of the order that the seller sends to the customer by e-mail constitutes an invoice. Whatever the method of order or payment used, the customer will receive the original invoice on delivery, inside the package. The electronic version of the invoice is available on your personal online space.
3.3. Selling price
The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. . Customers outside the European Union connected to their account will see the prices excluding taxes, VAT being payable when passing through customs.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Remède Naturel. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
All orders regardless of their origin are payable in euros.
The company Remède Naturel reserves the right to modify its prices at any time, in particular in the event of a variation in the price of the supplier or the import. The product will be invoiced on the basis of the price applicable on the site, except gross error, at the time of the validation of the order and subject to availability.
The products remain the property of Remède Naturel until full payment of the price.
Warning: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.
3.4. Product Availability
Depending on the product concerned, the seller applies "just in time" inventory management. Therefore, our products are offered within the limits of available stocks. Remède Naturel undertakes to honor orders received provided that the products are available. The unavailability or the current restocking of a product is in principle indicated on the page of the product concerned. For products being restocked, the order is put on hold until the stock arrives. In the event of permanent unavailability of a product after placing your order, we will notify you by email.
The seller may, at the request of the customer:
- Either offer to ship all products at the same time as soon as the out-of-stock products become available again,
- Either proceed to a partial shipment of the available products initially, then to the shipment of the rest of the order when the other products are available, subject to a clear information about additional shipping costs that may be incurred,
- Either offer an alternative product of equivalent quality and price, accepted by the customer.
- Either offer a credit note or a refund of the amount of unavailable products.
The online order status automatically indicates the unavailability of one or more products, the customer can contact the seller to find out the delivery time. If a product turns out to be out of stock without the site's automatic stock management reporting it, the seller will inform the customer.
Article 4. PAYMENT
4.1. Means of payment
The customer can pay for his order online on the site using the means offered. The customer guarantees to the seller that he has all the authorizations required to use the chosen means of payment. The seller will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment. Payment can be made by:
- Credit card using Crédit Agricole's secure E-transaction system
- Check payable to Remède Naturel sent to Remède Naturel 590 route de la petite Houssière 88430 La Houssière< /p>
The order will be dispatched upon receipt of payment.
4.2. Date of payment
In case of single payment by credit card or Paypal, the customer's account will be debited as soon as the order is placed and prepared. In the event of payment by check or bank transfer, the order will be prepared upon receipt of payment.
4.3. Late or refused payment
If the bank refuses to charge a card or other means of payment, the customer must contact Customer Service in order to pay for the order by any other valid means of payment. In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money owed by the customer proves impossible, the order will be canceled and the sale automatically terminated.
Article 5. Delivery
Delivery terms are set out in the delivery policy accessible at the bottom of each page of the site via a "Delivery" hypertext link. The products are delivered to the delivery address indicated during the ordering process. Orders containing products being restocked are shipped as soon as possible. You are informed by e-mail of the dispatch of your order. In the event of a package returned to our company for various reasons (unclaimed package, package not collected at a relay point, NPAI - does not live at the address indicated -, package refused, etc. the goods will only be sent again 'on client fee. In the event of a refund request, the latter will be made with deduction of shipping costs.
Article 6. Packaging
The products will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection during transport. Customers undertake to respect the same standards in the event of a return. Remède Naturel favors recycling, so the customer can receive his order in various reused boxes and have any kind of wedging.
Article 7. Transfer of ownership
The seller remains the owner of the products delivered until full payment by the customer. The above provisions do not preclude the transfer to the customer, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the products subject to the reservation. property, as well as the risk of damage that they may cause.
Article 8: Right of withdrawal and dispute
8.1. Principle of withdrawal
In accordance with the regulations in force, the seller reminds the customer that when he is a consumer within the meaning of the applicable regulations, he has the possibility of withdrawing without reason within fourteen (14) days.
The withdrawal period expires fourteen (14) days after the day on which the CLIENT or a third party, other than the carrier, designated by him, takes physical possession of the goods. p>
8.2. Notification of the right of withdrawal
To exercise the right of withdrawal, the customer must notify the seller of his decision to withdraw from the contract by means of an unambiguous statement (by post or email). The customer can also use the withdrawal model below:
For the attention of Natural Remedy
Seller's phone number: 03 29 50 67 84
Seller's email address: firstname.lastname@example.org
I hereby notify you of my withdrawal from the contract relating to the sale of the product below:< /p>
- Ordered on [____________]/received on [________________]
-Payment method used:
-Name of the customer and, if applicable, the beneficiary of the order:
- Client's signature (unless sent by email)
In order for the withdrawal period to be respected, the customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
8.3. Retract effect
Upon receipt of the returned products, the seller will refund the products to him, including the delivery costs in the event of a total return of the order, with the exception of additional costs arising from the fact that the customer has chosen a delivery method other than the less expensive standard delivery method offered by the seller. Reimbursement will take place within 14 days after receipt of the products by the same means of payment as the one used by the customer for the initial transaction unless the customer agrees on a different means; in any event, this refund will not incur any costs for the customer.
8.4. Return methods
The customer must send the products to the seller at the address indicated in article 1 without undue delay and, in any event, no later than fourteen (14) days after having communicated its decision of withdrawal. This deadline is deemed to have been respected if the customer returns the goods before the expiry of the 14-day period.
The customer will bear the direct costs of returning the goods.
The customer is only liable for the depreciation of the products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning products.
8.5. Exclusion of the right of withdrawal
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The right of withdrawal does not apply to:. The supply of goods made to the consumer's specifications or clearly personalized. . The supply of goods liable to deteriorate or expire rapidly. . The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. . The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; . The supply of audio or video recordings or computer software when unsealed by the consumer after delivery. . The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications. . The supply of digital content not provided on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal.
Article 9. Evidence and Archiving
Any contract concluded with the customer corresponding to an order will be archived by the seller for a period of ten (10) years in accordance with article L. 134-2 of the code of the consumption. The seller agrees to archive this information in order to monitor transactions and produce a copy of the contract at the request of the customer.
Article 10. Liability
The products offered comply with current French legislation. Remède Naturel cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
Furthermore, Remède Naturel cannot be held liable for damages resulting from improper use of the purchased product. Finally, Remède Naturel cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
Article 11. Protection of personal data
The seller collects personal data about its customers on the site, including through cookies. customers can disable cookies by following the instructions provided by their browser. The data collected by the seller is used to process orders placed on the site, manage the customer's account, analyze orders and, if the customer has chosen this option, send him commercial prospecting letters, newsletters, offers promotional and/or special sales information, unless the customer no longer wishes to receive such communications from the seller. the customer's data is kept confidential by the seller in accordance with his declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law. customers can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email. the data may be communicated, in whole or in part, to the seller's service providers involved in the ordering process. In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the customer benefits from a right of access, rectification, opposition (for legitimate reasons) and deletion. of his personal data. He can exercise this right by sending an e-mail to the address: email@example.com or by sending a letter to Remède Naturel 590 route de la petite Houssière 88430 La Houssière. It is specified that the customer must be able to prove his identity, either by scanning an identity document or by sending the seller a photocopy of his identity document.
Article 12. Complaints
The seller provides the customer with a "Customer Telephone Service" at the following number: 03 29 50 67 84 (non-surcharged number). Any written complaint from the customer must be sent by e-mail to firstname.lastname@example.org or by post to the following address: Remède Naturel 590 route de la petite Houssière 88430 La Houssière.
Article 13. Intellectual Property
All visual and audio elements of the site, including the underlying technology used, are protected by copyright, trademark and/or patent law. These elements are the exclusive property of the seller. Anyone who publishes a website and wishes to create a direct hypertext link to the site must request the seller's authorization in writing.
Under no circumstances will this permission be granted permanently. This link must be removed at the seller's request. Hypertext links to the site that use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.
Article 14. Validity of the General Conditions
Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of these Conditions. General. Such a modification or decision does not in any way authorize customers to disregard these General Conditions. All conditions not expressly dealt with herein will be governed in accordance with the practice of the retail sector for individuals, for companies whose head office is located in France.
Article 15. Modification of the General Conditions
These General Conditions apply to all purchases made online on the site, as long as the site is available online. The General Conditions are precisely dated and may be modified and updated by the seller at any time. The applicable General Conditions are those in force at the time of the order. Changes to the Terms and Conditions will not apply to products already purchased.
Article 16. Jurisdiction and applicable law
These General Conditions as well as the relationship between the customer and the seller are governed by French law. In the event of a dispute, only the French courts will be competent. However, prior to any recourse to the arbitration or state judge, preference will be given to negotiation in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any conflict relating to this contract arises, including relating to its validity. The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If at the end of a period of fifteen (15) days, the parties fail to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below. Throughout the negotiation process and until its outcome, the parties refrain from taking any legal action against each other and for the conflict that is the subject of the negotiation. By way of exception, the parties are authorized to seize the court of summary proceedings or to seek the pronouncement of an order on request. A possible action before the court of summary proceedings or the implementation of a procedure on request does not entail on the part of the parties any waiver of the amicable settlement clause, unless expressly agreed otherwise.