Delivery delay :
Packages are generally dispatched within 48 hours after receipt of your payment. The maximum delivery time is 7 working days, the package cannot be considered late before this time. The standard shipping method is Colissimo with tracking, delivered without signature. Delivery with signature is also offered and recommended. If you have chosen the delivery by colissimo without signature, we decline all responsibility and will not replace your package in the event of non-delivery to the address indicated. For greater security, choose sending with signature. Any package deemed to be delivered by post is no longer our responsibility.
If your package has not arrived within 10 days, please check with your post office before contacting us. We will not refund merchandise shipped and deemed delivered by post.
Deliveries are made by La Poste, once your package has left our premises, we have no influence on the progress of the delivery. Your e-mail address, if known to us, is forwarded to the post office which normally sends you your tracking number.
Please note, for deliveries outside mainland France, the deadlines depend on the post office and vary from one place to another. Please order your products early enough not to run out.
How are the shipping costs calculated :
The shipping costs charged to each order contain the actual shipping cost billed by post, as well as the cost of packing your package. They contain a fixed part and a variable part depending on the weight of your package and the content of your order.
Your products are protected in bubble envelopes or cardboard boxes, and special care is taken for packages containing fragile products.
You must pay the shipping costs for each of your orders, so we advise you to group your purchases.
Metropolitan France: With or without signature - from € 6.30, depending on the weight of your package.
Europre, DOM-TOM and rest of the world: Delivery with signature by colissimo or without signature by deliverengo easy, depending on the weight of your package.
Why we don't offer the shipping cost ?
Shipping costs are a cost that we incur as you do. We have made the choice to be completely transparent by invoicing the shipping costs as close as possible to reality because we prefer to keep the possibility of offering products that allow our customers a long-term grip and which represent a good offer. more advantageous for them.
Damages and Returns :
In the event of damage to a product, please notify us by email, specifying your order number and your first and last names. We will send you a return slip to return damaged products to us for replacement.
You have a legal withdrawal period of 14 days by registered letter with acknowledgment of receipt. We will reimburse your order upon receipt of the items to be reimbursed (the return costs being at your expense).
REMEDE NATUREL reserves the right to suspend or close the account of a customer who contravenes the provisions of these General Conditions of Sale. Anyone whose account has been suspended or closed cannot order on the site without the prior authorization of REMEDE NATUREL. The site reserves the right in particular to refuse to make a delivery or to honor an order from a customer who has not fully paid a previous order or with whom a dispute has not been resolved.
PAYPAL being an independent company from REMEDE NATUREL, the general conditions of use of PAYPAL apply when using this method of payment. In the event of a dispute, the customer remains liable for the sums to be paid to REMEDE NATUREL regardless of the decision taken by PAYPAL to reimburse the customer or not. PAYPAL being only a means of payment, the sovereignty of the decision remains in all cases with REMEDE NATUREL